Shipping & Returns
GENERAL DECOR ITEMS
Lead time and shipping varies depending on the product. Information will be specified in each product description. Please note, changes to an address cannot be made after 24 hours of order receipt. Once your order has shipped, we cannot make changes to the order.
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.
PILLOWS / TEXTILES
We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 5-7 business days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 business days.
Most of our rugs, subject to availability, typically ship between 3-4 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.
Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.
Unfortunately, we cannot ship to the U.S. territories or foreign countries at this time. Tangerine Spaces is not responsible for any damaged pieces that are shipped through a forward shipping company and any initial and/or return shipping costs associated with a general return. For any questions regarding our products, please contact our customer support team at email@example.com prior to making your purchase.
LARGE PARCEL DELIVERIES
Most of our furniture and artwork, in addition to large lighting, rugs, and mirrors will be delivered third party by a delivery service provider. If in stock, most pieces ship within 3-4 weeks of order receipt, unless otherwise specified. Custom pieces usually ship within 8-10 weeks. Transit typically takes 7-10 business days. This timeframe includes hub transfers, sorting, and inspections. Please refer to the estimated shipping timeframe noted on the product page for each piece.
Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece. The local carrier agent representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs). Please note, not all handling fees cover White Glove Delivery.
Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agent cannot move existing furniture to make room for the new item. The agent is also unable to remove unwanted furniture or make any modifications to your home.
We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please email us at firstname.lastname@example.org
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer support team within 48 hours of receipt, so that we may file a claim and include in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible.
Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original handling fee charges and a 15% restocking fee.