Our design team at Tangerine has hand selected these products because we love them, but understand that you may need to make a return.
For most items we offer two ways to initiate a return:
Through our online return portal that will populate a return label for you. Excludes lighting, rugs, and mirrors.
Via your own preferred carrier.
Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.
To return an item through our return portal:
Start your online return here, and print your UPS label. To locate your order number, sign into your account and view your order history.
You will then be able to print a prepaid UPS shipping label. Print the pre-paid shipping label, affix it to the package and take the package to a UPS drop-off location, or schedule a pickup!
Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
To return an item via your preferred carrier:
If you would like to use your own return shipping method, please obtain a return authorization number from email@example.com. Once obtained, pack and return items in original condition, and include the provided RMA form.RUG RETURNS
Please contact our Customer Support team at info@tangerinespaces to obtain an RMA form. Our customers are responsible for return shipping. Once the rug has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued within 5-7 business days of this review. Refunds are less original shipping costs and a 15% restocking fee per rug. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we received them.
Requirements for returned Rugs:
Item(s) has been delivered within the last 30 days.
We only accept a return on non-used rugs.
Rug must be in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
There is a 15% restocking fee on all returned rugs and lighting.
Any customized size is non-refundable.
Rug swatches are final sale and may not be returned (As of May 1, 2018)
We no longer accept returns on rug swatches. We apologize for any inconvenience this may cause. For any questions, please contact our Customer Support team at firstname.lastname@example.org.
Please contact our Customer Support team at email@example.com to obtain an RMA form and/or a factory return label. Our customers are responsible for return shipping. Refunds are made to the original method of payment, less original shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.
Please note, once the fixture has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued once completed within 7-10 business days, less return shipping and a 15% restocking fee (per fixture).
If you receive lighting that is incorrect or damaged, please notify our customer service team within 48 hours at firstname.lastname@example.org to file a claim. Any notifications or claims outside of this window will be denied. We cannot process a claim or issue a return on lighting that has been installed. Returns sent in that arrive with postage due will be returned to sender.
Requirements for lighting returns:
Item(s) has been delivered within the last 30 days.
We only accept a return on non-installed items.
The fixture must be in the original packaging. This includes all original packaging material and original factory information and paperwork.
The fixture must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.
Any customized lighting is non-refundable. This includes any changes to overall chain length (lengthening or shortening).
Furniture orders may be canceled within 24 hours of submitting the order. All furniture sales are final after this cancellation window. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we received them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.
If a defect is discovered and/or delivery is refused, please contact our Customer Support team within 48 hours at email@example.com.
Furniture that is refused due to size will be exchanged for merchandise or store credit only. We cannot cancel orders for in-stock merchandise once it has been transmitted to our vendors and fulfillment centers. Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original handling fee charges and a 20% restocking fee.
Furniture Shipping & Delivery Updates:
Most of our furniture items will be delivered third-party by a delivery service provider. If in stock, most pieces ship within 3-4 weeks of order receipt. Transit typically takes 7-10 business days barring any delays. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.
The local carrier agent representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs).
Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agent cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home.
We ask that you take the time to review your delivery upon its arrival and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please contact our customer support team at firstname.lastname@example.org.
STOCKED DECOR ITEMS
We accept returns for decor pieces within 10 days of delivery with proof of purchase. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
FINAL SALE & CLEARANCE ITEMS
Please note that Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defects. These items are identified by .99 endings in price.